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FREQUENTLY ASKED QUESTIONS

Can I pay over the phone?

Phone orders are accepted M-F, 10am-6pm, eastern standard time, excluding US Postal Service Holidays.  Call our office at 360-694-5202 or Toll-Free 1-877-268-7117. We accept Visa, MasterCard, Discover & American Express.

Can I pay by check?

Yes. Please click the CHECK ORDER FORM link and follow the instructions.

Can I get a sample?

We carry several brands of save-the-date-cards and many of them provide the option to order a sample.  Unfortunately, though, not all designs provide a sample option.  Prices and delivery times vary.  Please click on the design you wish to order and view the product information page for details.  

Do the cards come with envelopes?

Yes.  All of our cards, including pre-printed and do-it-yourself, come with matching envelopes.  Please read the product description for detailed information.

Do you print return addresses on the envelopes?

Some of the brands we carry offer return address printing for a fee.  Most brands including the New and Blue line do not have this option.  To determine if return address printing is available, please read the product description page for the design you wish to purchase.

Will I get a proof?

Some of the brands we carry offer proofs for a small fee.  A proof is a digital image of your final design that is sent to you via e-mail.  If you order a proof, it typically takes 2-5 business days to receive.  Please ensure that you check your e-mail inbox as well as your junk mail and / or bulk mail folders.  We find that proofs are often erroneously delivered to the wrong folder.  Your proof will come with detailed instructions and it will be necessary for you to reply with your approval for printing.  Your order cannot be printed until we receive this approval.  Do-it-Yourself cards obviously do not allow for proofs as you will have to create the design on your own computer.  You will be able to determine if a proof is available by reading the product description for the item you wish to purchase.

Can I customize a design?

Yes, you may customize a design.  The on-line order form will automatically display the text that is shown on the sample magnet.  You may chose to keep the text the same and replace the names and date with your information.  You may also delete all of the text and create your own customized card.  Cards can be used for weddings, anniversaries or special events.  If you decide to replace the wording, you will be responsible for ensuring that all spelling and punctuation are correct.  We will not refund or replace an order that was submitted with errors.   We advise that you scroll through the order form and carefully review the information before you submit the order and that you also review the confirmation e-mail that you will receive shortly after placing your order.  If you are requesting significant modifications and proof is available to purchase, we highly recommend purchasing the proof.  You may always request changes to the proof and updated proofs are free.  We have graphic designers that will take the information you provide and place it into the design that you have chosen.  We reserve the right to make spacing modifications to accommodate the text you have submitted.

Can I change the color of the font?

Some of the designs allow font color changes.  Please review the product description page for the design you wish to purchase to see if color changes can be made.  If changes are allowed, please write your detailed request in the "special instructions" box on the order form and our graphic designer will update your design.

Can I change the font style?

Font style can be changed on many of our designs.  (Not all styles allow customization.  Our designer will contact you if the style you have chosen cannot be modified.)

A list of available fonts can be viewed by clicking here.

Can I change the color of the paper?

Most of the brands we carry do not offer alternative paper colors.  Our house brand, New and Blue, allows you to choose creamy white paper or ivory paper.  All New and Blue orders will automatically be printed on our creamy white paper and will come with matching envelopes.  If you wish to change the paper and envelopes to ivory, you will need to write your request in the "special instructions" box on the order form.

Can I add or delete text?

Text may be added or deleted via the on-line order form.  If you wish to make changes, please delete the text that is displayed on the order form and replace it with the text you wish to have.  You will be responsible for ensuring that your modifications are spelled properly and punctuated properly.  Please do not write words in ALL CAPS unless you want it printed that way.  We do not offer refunds or reprints on orders that were submitted with incorrect information.

Can I get a card for a bar mitzvah, anniversary, company party or other occasion?

Yes, you can modify the text on any of our designs to accommodate your event.  Text may be added or deleted via the on-line order form.  If you wish to make changes, please delete the text that is displayed on the order form and replace it with the text you wish to have.  You will be responsible for ensuring that your modifications are spelled properly and punctuated properly.  Please do not write words in ALL CAPS unless you want it printed that way.  We do not offer refunds or reprints on orders that were submitted with incorrect information.
 

Do you sell wedding invitations too?

Wedding invitations can be ordered via our partnership with Carlson Craft.  Please visit http://newandblue.cceasy.com to view our large selection of wedding invitations and gifts.  We offer our customers a 15% discount off the list price of Carlson Craft's designs and the discount will be applied at the end of the order process.

Can I see a card before the order is printed?

Many of the designs on our website allow you to purchase a non-personalized sample so you can feel the weight of the card and inspect it up close.  Unfortunately, none of the designs allow you to receive an actual card with your information printed on it.  The designs are printed in large batches and it is impossible to print just 1 card.  However, most of the designs allow you to purchase a "Proof" with your order.  The proof is sent via e-mail in JPEG format and allows you to view the design and check for spelling and punctuation errors.  There is typically a small fee to receive the proof and it can be ordered via the on-line order form.  To determine if the design you wish to purchase offers the option of an e-mail proof, please read the product description for details.  Please note... your credit card will be billed for your entire order, including the proof charge upon submitting the order.  Our designers do not create proofs without payment in full being received first.  You may request a cancellation after viewing your proof and the entire amount that was billed to your credit card will be refunded.  Orders cannot be refunded after you have e-mailed an approval.

How long do proofs take to receive?

Proofs take 2-5 business days to receive.  They are sent via e-mail and require you to respond with approval to have the order printed.  The proof will be sent with detailed instructions so please read through the information carefully.  A business day is Monday-Friday, 10am to 6pm, EST.  We are closed on all US Postal Service Holidays.

I ordered a proof and need to make changes.  How can I?

Your proof will be e-mailed with detailed instructions that will explain how to approve the design or how to request modifications.  Please read the e-mail thoroughly.  If you have received the proof and you request to receive an updated proof, please expect to wait 2-3 business days to receive the updated proof.  Updated proofs for the New and Blue line can be requested at no additional charge.

What kind of printing is used?

The type of printing used on our cards varies from brand to brand.  Please read the product description for details.

Will my cards look exactly like my proof?

Your order will look very similar to the proof that was sent.  However, due to the wide variance of monitor settings we do not guarantee that the color that is displayed on your monitor will be the precise color of the final product.

How long will it take to receive my order?

Shipment times vary depending on the brand.  Please review the product description page of the design you wish to purchase for more details.  Some brands allow you to "RUSH" print and ship your cards for an additional fee.

Do you ship internationally?

International shipping is available to Canada.  We regretfully stopped shipping to other countries due to numerous lost packages, delayed shipments, and excess fees.  We apologize for the inconvenience.  Canadian orders will be shipped via UPS or the US Postal Service.  Delivery can take up to 3 weeks and rush delivery is not available.  Shipping charges on this website do NOT includes possible taxes or customs charges that may be added onto delivery.  Additional duties are the responsibility of the customer.  The fee for international shipping is $21.95

Can I check on the status of my order?

Order status cannot be checked via the website.  Please review the product description page for an estimate of proof, printing and shipment times.  If you have not received your proof or order and the delivery window has been exceeded please carefully review your inbox, junk mail and bulk mail folders for an e-mail from our company.  Most of the status requests we receive are initiated because an e-mail was erroneously directed to a junk mail folder instead of the inbox.  If you have checked all of your e-mail folders and still not received  your proof or shipping notification and the time frame has been exceeded, please send your e-mail to admin@newandblue.com.  Please provide as much information as possible with your request  and include your name, order date and order number so that a member of our staff can quickly reply.

What are your shipping charges?

New and Blue is currently offering FREE Shipping on all US shipped orders, excluding Alaska and Hawaii, over $75.00.  Free shipping applies to our UPS Ground delivery option only.  UPS Ground shipping for orders less than $75.00 USD is $7.95.  UPS 3-Day shipping is $14.95 and Next Day saver shipping is $22.95. International Shipping is $18.95.  Please note that shipment estimates must be added on to production and proof schedules.

Can I get my order rushed?

Most of the brands we carry can be shipped via UPS Next Day Saver.  You must make the upgraded shipping selection during the checkout process.  Next day shipping does not include processing times so please read the product description thoroughly to determine a delivery estimate.

What company do you use for shipping?

Our save the date cards are shipped via UPS.  You may select from UPS Ground, 3-Day or Next Day Saver service.   Shipping times will vary depending on the product location so please read the product description thoroughly to determine shipping arrival dates.  Your

Will I get a tracking number once my order has been shipped?

A tracking number via www.ups.com will be e-mailed to you.

Do your shipments require a signature?

Most items we ship do not require a signature.  In certain cases, the delivery driver may determine that the package would not be safe to leave and they may leave a notice rather than the product.  If this occurs, you will need to contact UPS to re-schedule the delivery.

How do I prevent a shipping mistake?

Our goal is to get you the cards you have purchased in a timely fashion.  We will ship it to the address you submit on the order form as your "Shipping Address."  We have received packages in the mail that were returned to sender due to problems with the address and name provided.  Therefore, please read the helpful hints below to prevent any complications.  If we have to re-ship a package because UPS determined that there was a problem with the delivery address, we will bill the credit card on file for the exact re-shipment cost.

1.  Please send it to a valid registered resident.  If you are not listed as a registered resident at the specified address, the postal carrier may return it.  You may send it to a location that is not your residence but you must provide proper delivery information.

EXAMPLES:

Sally Smith

c/o Mrs. Jane Smith

123 Main St.

New York, NY 11111

or

Sally Smith

c/o New and Blue Enterprises Inc

1701 Broadway #137

Vancouver, WA 98663

2.  Be sure to put your apartment or suite number on form.

My package was returned to New and Blue.  What do I do?

UPS returns packages that are addressed incorrectly or sent to a person who is not registered at the shipping address.  If you have incorrectly listed your shipping address or failed to list a c/o and it is returned it to New and Blue, we will wait for the product to be returned and then re-ship it to you.  You will be billed for the re-shipment and the exact postage fee will be billed to the credit card that was used to place your original order. 

How long does domestic (U.S.) delivery take?

Most orders are shipped via UPS.  Typical delivery times vary from 1-6 business days.  Shipping estimates must be added  on to the processing time that is listed on the product information page.  All "New and Blue" designs are shipped from Vancouver, WA.  "Tag and Co." orders are shipped from Chicago, IL and "Carlson Craft" orders are shipped from Minneapolis, MN.  You may request UPS Ground, UPS 3-Day, or UPS Next Day Saver during the checkout process.

A UPS Ground shipment map may be viewed by clicking here.  This map is only applicable to New and Blue products.

Do you work with wholesalers?

No. Not at this time.

Do you offer a money back guarantee?

Due to the customized nature of our cards we do not offer a money back guarantee. We will immediately replace any order that was printed incorrectly by our staff. We will also replace any cards that sustained damage during the shipping process. We make every effort to accurately describe the size and quality of our cards so please order a sample if you would like to see an actual card. Also, please note that we will not reprint orders that were submitted with spelling errors, incorrect dates, etc. If you are concerned about an order being printed with incorrect information, please add a proof to your order.

What is your refund policy?

We offer refunds on all non-customized products returned in their original sale condition, including the Do-It-Yourself cards which have not been printed on.  We do not offer refunds or reprints on any printed items unless it has been shown that the mistake was made by our staff.  Please review your order carefully before submitting it and review the confirmation details during the "check out" process.  If you decide to return a non-customized product, you will be responsible for original and return shipment charges.

How can I cancel my order?

Orders typically go in to production immediately.  If you placed an order and did not request a proof it may be impossible to cancel the order.   You may contact a member of our staff to check on the status via telephone, 1-877-268-7117, Monday - Friday, 10am to 6pm, eastern (excluding US Postal Service Holidays.)  Our staff will be able to determine if it is possible to cancel the order.  In some cases, the item may have already been printed.  If it has been printed, a cancellation is NOT possible.   If you have received a proof and decide to cancel your order, you must simply reply to the e-mail and request the cancellation.  Of course, you cannot request a cancellation if you have already sent an approval.  Cancellations are issued in 1-2 business days.  Please note:  the credit to your account may take up to 4 business days to show on your statement.

My event date changed.  Is there anything I can do?

We understand that event dates change.  If you have already received your order and your event date suddenly changed due to an occurrence out of your control, please call our customer service department at 1-877-268-7117 during business hours.  We may be able to offer a re-print with the new date at a reduced cost.

What are your office hours?

New and Blue Enterprises, Inc is open Monday - Friday, 10 am to 6 pm, Eastern Time.  Our office is closed on all US Postal Service holidays.